Incident Summary:
The customer-facing status page incorrectly flagged a service disruption due to false positive alerts. The service was fully operational during this time.

Root Cause:
The issue was caused by overly sensitive monitoring thresholds, which triggered alerts for minor, non-impactful fluctuations in service performance. These alerts were misinterpreted as service disruptions.

Resolution:
We have adjusted our monitoring thresholds and implemented additional checks to prevent similar false positives in the future. This will ensure the accuracy of service status updates and prevent unnecessary concerns.

Preventative Measures:

• Revised threshold sensitivity to better align with actual service performance.
• Implemented secondary checks to validate alerts before publishing them on the status page.

We apologize for any confusion caused and are committed to providing reliable, accurate updates moving forward. Thank you for your understanding.

Next Steps:
Ongoing monitoring of new thresholds to ensure stability and accuracy in future alerts.